Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives Review

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Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives ReviewBeing in the IT idustry I really could relate to this book. Who doesn't get annoyed at customer service? However, after reading this I understand why and as a result I feel a lot calmer. It's not just a chronicle of customer complaints, the book also brings us the view of the people inside the call centers and executive offices around the world. It's a smart, fun, entertaining read and even offers hope for the future.Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives Overview

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